• Account Manager

    Job Locations US-CO-Loveland
    Job ID
    2018-1178
    # of Openings
    2
    Category
    Customer Service/Support/Data Entry
  • Overview

    Are you looking for a Monday - Friday 9am - 6pm schedule?  To work in a professional financial services environment as an Account Manager?

     

    Factual Data is seeking a career-focused Account Manager to work in our Loveland, Colorado office.  As an Account Manager you will be responsible for handling inbound calls and emails from customers regarding a variety of requests. Using knowledge of products and services as well as excellent customer relations skills, you will address customer issues, provide customer support and offer information as needed. An Account Manager handles inbound sales while communicating with outbound leads to qualify and sell products and services. Additionally, Account Managers regularly organize call plans with new and established accounts to develop sound customer relationships, update customer accounts, and provide product demonstrations and training.

     

    Factual Data is a trusted provider of credit, risk mitigation, flood and verification services to the mortgage industry. Leveraging innovative technology and deep industry experience, Colorado-based Factual Data simplifies the mortgage lending process for its customers and their borrowers. For information, please visit www.factualdata.com.

    Factual Data offers comprehensive benefits including: medical, prescription, vision, dental, life insurance, short & long-term disability, 401K with a generous company match, paid holidays, and PTO - plus unlimited employee referral bonuses, and role-based professional development opportunities.
     
    Factual Data is an Equal Opportunity Employer (EOE). Qualified applicants are considered for employment without regard to age, race, color, religion, sex, national origin, disability, or veteran status.

    Responsibilities

    • Feeling genuine empathy for our customers’ needs and exhibiting a willingness to help them
    • Understanding how the work we do impacts the mortgage industry and helps families enjoy homeownership
    • Thinking creatively to troubleshoot obstacles and find alternative resolutions
    • Maintaining excellent communication (both written and verbal) with existing and prospective customers
    • Supporting customers by finding solutions, while successfully upholding quality service metrics
    • Ability to adapt to handling multiple priorities on an ongoing basis
    • Work with a team to maintain the company’s general inbound phone queue performance requirements

    Qualifications

    • A fast and resourceful learner with an eagerness to grow and adapt to daily challenges
    • Solid problem-solving and critical thinking capabilities
    • Superior interpersonal skills, attention to detail, multi-tasking ability, and organizational skills
    • Excellent analytical ability and the understanding of how to prioritize work independently and effectively
    • Aptitude for learning our proprietary software and third-party software that interface with our systems

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