• Account Manager

    Job Locations US-CO-Loveland
    Job ID
    2018-1178
    # of Openings
    4
    Category
    Customer Service/Support/Data Entry
  • Overview

    Are you looking for a Monday - Friday 9am - 6pm schedule?  To work in a professional financial services environment as an Account Manager? Make $17+ per hour?

     

    Factual Data is seeking a career-focused Account Manager to work in our Loveland, Colorado office.  As an Account Manager you will be responsible for handling inbound calls and emails from customers regarding a variety of requests. Using knowledge of products and services as well as excellent customer relations skills, you will address customer issues, provide customer support and offer information as needed. An Account Manager handles inbound sales while communicating with outbound leads to qualify and sell products and services. Additionally, Account Managers regularly organize call plans with new and established accounts to develop sound customer relationships, update customer accounts, and provide product demonstrations and training.

     

    Factual Data is a trusted provider of credit, risk mitigation, flood and verification services to the mortgage industry. Leveraging innovative technology and deep industry experience, Colorado-based Factual Data simplifies the mortgage lending process for its customers and their borrowers. For information, please visit www.factualdata.com.

    Factual Data offers comprehensive benefits including: medical, prescription, vision, dental, life insurance, short & long-term disability, 401K with a generous company match, paid holidays, and PTO - plus unlimited employee referral bonuses, and role-based professional development opportunities.
     
    Factual Data is an Equal Opportunity Employer (EOE). Qualified applicants are considered for employment without regard to age, race, color, religion, sex, national origin, disability, or veteran status.

    Responsibilities

    • Call on and qualify incoming sales leads and distribute appropriately, based on established policy. Must call on and pitch to all sales leads received within 4 business hours.
    • Handles inbound sales lead calls to convert calls into sales.
    • Builds and maintains customer relationships.
    • Demonstrates knowledge of market and competition.
    • Overcomes technical and business objections of prospective customers.
    • Provides product demos to qualified customers on request.
    • Influence customers to buy Factual Data’s products by following a prepared sales presentation providing product information and price quotations.

       

    • Conduct set ups, trainings and servicing of all accounts within assigned region.

       

    • Track business and follow up with Customer communication for assigned accounts. (Also up selling at the same time.) Must make a minimum of 45 Customer calls per week.
    • Submit pipeline reports.
    • Resolve customer complaints by investigating problems, developing solutions; making recommendations to management.
    • Coordinate, create and extend contracts to clients.

    • Support the Sales Team  

    • Utilize “ORACLE” management system for daily use for account support.

    • Thorough understanding and certification of the Fair Credit Reporting Act.

    • Other duties as assigned.

    Qualifications

    Skills:

     

    • Excellent communication skills both verbal and written.

    • Familiar with word-processing and spreadsheet software, preferably Word and Excel.

    • Familiar with Internet applications.

    • Excellent analytical and reasoning skills.

    • Demonstrates attention to detail.

    • Identifies and resolves problems in a timely manner.

    • Ability to manage difficult or emotional customer situations

    • Responds promptly to all customer needs.

    • Ability to handle multiple priorities at one time and make independent decisions.

    • Ability to work in a team environment and build positive team spirit.

    • Ability to learn quickly in order to work efficiently and meet deadlines.

    • Must be self motivated to work independently to accomplish department expectations.

    Experience:

    • Preferred 6 months sales/marketing and/or sales support experience including prospecting experience.

     

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