Are you looking for a Monday - Friday 9am - 6pm schedule? To work in a professional financial services environment as an Account Manager? Make $17+ per hour?
Factual Data is seeking a career-focused Account Manager to work in our Loveland, Colorado office. As an Account Manager you will be responsible for handling inbound calls and emails from customers regarding a variety of requests. Using knowledge of products and services as well as excellent customer relations skills, you will address customer issues, provide customer support and offer information as needed. An Account Manager handles inbound sales while communicating with outbound leads to qualify and sell products and services. Additionally, Account Managers regularly organize call plans with new and established accounts to develop sound customer relationships, update customer accounts, and provide product demonstrations and training.
Factual Data is a trusted provider of credit, risk mitigation, flood and verification services to the mortgage industry. Leveraging innovative technology and deep industry experience, Colorado-based Factual Data simplifies the mortgage lending process for its customers and their borrowers. For information, please visit www.factualdata.com.
Coordinate, create and extend contracts to clients.
Support the Sales Team
Utilize “ORACLE” management system for daily use for account support.
Thorough understanding and certification of the Fair Credit Reporting Act.
Other duties as assigned.
Excellent communication skills both verbal and written.
Familiar with word-processing and spreadsheet software, preferably Word and Excel.
Familiar with Internet applications.
Excellent analytical and reasoning skills.
Demonstrates attention to detail.
Identifies and resolves problems in a timely manner.
Ability to manage difficult or emotional customer situations
Responds promptly to all customer needs.
Ability to handle multiple priorities at one time and make independent decisions.
Ability to work in a team environment and build positive team spirit.
Ability to learn quickly in order to work efficiently and meet deadlines.
Must be self motivated to work independently to accomplish department expectations.