Our Consumer Assistance department is looking for candidates with an excellent customer service skills to support our company and create a positive experience for consumers who call in needing assitance with their credit report.
No experiance with working with credit reports? No worries! Our small classes and in depth training will give you the knowledge you need to assist the consumers with the help they need.
You will be interacting via phone and email with consumers who are requesting a copy of their credit report, disputing information on their credit report, and answering questions about their credit report. When needed you may also assist consumers in submitting requests to the Consumer Reporting Agencies (CRAs) and Data Furnishers.
To be successfull all you need to bring is the desire to help others, the willingness to learn about the credit reporting industry, and the ability to work in a professional environment that values service and integrity.
Gain an understanding the laws that pertain to our department and how they apply to your role; specifically the Fair Credit Reporting Act (FCRA), Gramm–Leach–Bliley Act (GLBA), and the Unfair, Deceptive, or Abusive Acts or Practices (UDAAP)