• Consumer Assistance Representative (Customer Service/Data Entry)

    Job Locations US-PA-Pittsburgh
    Job ID
    2018-1175
    # of Openings
    2
    Category
    Customer Service/Support/Data Entry
  • Overview

    Our Consumer Assistance department is looking for candidates with an excellent customer service skills to support our company and create a positive experience for consumers who call in needing assitance with their credit report.

     

    No experiance with working with credit reports? No worries! Our small classes and in depth training will give you the knowledge you need to assist the consumers with the help they need.

     

    You will be interacting via phone and email with consumers who are requesting a copy of their credit report, disputing information on their credit report, and answering questions about their credit report. When needed you may also assist consumers in submitting requests to the Consumer Reporting Agencies (CRAs) and Data Furnishers.

     

    To be successfull all you need to bring is the desire to help others, the willingness to learn about the credit reporting industry, and the ability to work in a professional environment that values service and integrity.

    Responsibilities

    • Provide accurate, relevant information to consumers on the phone while maintaining a positive, professional, and friendly attitude
    • Analyze and understand the consumer’s request and take the best course of action to assist the consumer
    • Process disputes by submitting the requests electronically to the Consumer Reporting Agencies (CRAs) and data furnishers
    • Send necessary correspondence to consumers
    • Gain and continue to grow in your understanding of company and department policies, procedures, and processes

    Gain an understanding the laws that pertain to our department and how they apply to your role;   specifically the Fair Credit Reporting Act (FCRA), Gramm–Leach–Bliley Act (GLBA), and the Unfair, Deceptive, or Abusive Acts or Practices (UDAAP)

    Qualifications

    • Ability to speak to customers and clearly communicate information to them in a clear and concise manner
    • Maintain a calm and friendly tone of voice and convey empathy to the consumer while providing assistance over the phone
    • Possess critical thinking skills
    • Ability to understand and follow company and department policies and procedures based upon credit reporting laws and regulations
    • Maintain the security of the consumer’s information
    • Must have effective written and verbal communication skills
    • Be comfortable working with two monitors and various computer programs
    • Must be attentive to details
    • Have the ability to apply knowledge to different situations
    • Ability to adapt to changes in policies and procedures in order to improve our processes
    • Willingness to work in both a small group setting as well as independently

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