Are you looking for a Monday-Friday schedule? To work 9am-6pm? Looking for an Entry-Level position to expand your Technical skills and experience? To make $13-$15 an hour?
As a Technical Support Representative you will be responsible for receiving and responding to first level escalated user issues, maintaining a log of all user inquiries and problems, and assisting in resolving technical operations and computers software issues. You will initiate corrective action or carry out instructions to resolve system and website problems for our Customers (the Mortgage Lender) and provide internal support for our employees. Often, Level I TS Agents will be expected to handle all technical email correspondence for both external and internal issues. The focus of the position is to assist the Mortgage Customer while complying with FCRA and internal guidelines and procedures.
Factual Data is a trusted provider of credit, risk mitigation, flood and verification services to the mortgage industry. Leveraging innovative technology and deep industry experience, Colorado-based Factual Data simplifies the mortgage lending process for its customers and their borrowers. For information, please visit www.factualdata.com
Factual Data offers comprehensive benefits including: medical, prescription, vision, dental, life insurance, short & long-term disability, 401K with a generous company match, paid holiday and vacation - plus unlimited employee referral bonuses, and role-based professional development opportunities.
Factual Data is an Equal Opportunity Employer (EOE). Qualified applicants are considered for employment without regard to age, race, color, religion, sex, national origin, disability, or veteran status.