Seeking a Tech-Savvy Customer Service Agent!

Job Locations US-CO-Loveland
Job ID
# of Openings
Customer Service/Support/Data Entry


Are you looking for a Monday-Friday schedule? To work 9am-6pm? Looking for an Entry-Level position to expand your Technical skills and experience? To make $13-$15 an hour? 

As a Technical Support Representative you will be responsible for receiving and responding to first level escalated user issues, maintaining a log of all user inquiries and problems, and assisting in resolving technical operations and computers software issues. You will initiate corrective action or carry out instructions to resolve system and website problems for our Customers (the Mortgage Lender) and provide internal support for our employees. Often, Level I TS Agents will be expected to handle all technical email correspondence for both external and internal issues. The focus of the position is to assist the Mortgage Customer while complying with FCRA and internal guidelines and procedures.

Factual Data is a trusted provider of credit, risk mitigation, flood and verification services to the mortgage industry. Leveraging innovative technology and deep industry experience, Colorado-based Factual Data simplifies the mortgage lending process for its customers and their borrowers. For information, please visit


Factual Data offers comprehensive benefits including: medical, prescription, vision, dental, life insurance, short & long-term disability, 401K with a generous company match, paid holiday and vacation - plus unlimited employee referral bonuses, and role-based professional development opportunities.

Factual Data is an Equal Opportunity Employer (EOE). Qualified applicants are considered for employment without regard to age, race, color, religion, sex, national origin, disability, or veteran status.



•Communicating information to internal and external customers in a professional and upbeat manner to ensure they have a great experience
•Learn and maintain proficient skill including but not limited to the following areas: xmltools, Fannie and Freddie connection tools, operator lookup, call tracker, DC Tools, ePond, iManager, elending, LOS' and any additional tech tools developed for support of FD products or integration systems
•Maintain a good working relationship with all FD Customers, FD Sales representatives, and FD employees
•Generating accurate responses to customers, maintaining quality, productivity and time service standards
•Maintaining a very positive attitude on the phone
•Exhibiting empathy for the customer's problems and understanding his or her needs
•Developing an understanding of Factual Data's proprietary software and third-party software that interface with our systems
•Managing one's own unresolved issues with customers and working with colleagues, senior representatives, and management to provide solutions



•Excellent customer service skills with an affinity for being on the phone
•A friendly, positive attitude
•An eagerness to learn and adapt to daily challenges
•Solid problem-solving capabilities
•Superior interpersonal, attention to detail, multi-tasking ability and organizational skills
•Excellent analytical ability and the understanding of how to prioritize work independently and effectively
•Responding to evaluative feedback in a positive manner and making necessary adaptations for success
•Previous experience in Tech Support is preferred, but not required.



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